Quality Care With Skill and Compassion

HOW DO I OBTAIN A COPY OF MY MEDICAL RECORDS?

To comply with applicable laws, requests for medical records must be made in writing. The Compliance Department maintains medical patient data in a secure manner, allowing release only to recognized entities with legal right to review the contents. If you are calling on behalf of a patient, please know that our staff is only allowed to discuss patient information with you upon receipt of an authorization from the patient.


To request a copy of a medical record, complete the “Request for Medical Records” form and submit the form via email to compliance@americare.net 


If you have a Power of Attorney for Healthcare Decisions, attach a copy to the completed authorization. If you are a parent of a child less than 18 years old, the parent must complete the authorization form. If the son or daughter is 18 years old or older, they must complete the authorization form.


We are required by state law to respond to your request in an appropriate amount of time. You will receive an expected completion date upon the submission of your request; however, we strive to complete all requests within 14 business days of receipt. Considering the type of sensitive data, we are providing, each request requires careful processing.


Medical records are retained for a minimum of seven years.


If you are a law firm requesting patient records, please submit your request through ChartSwap by visiting https://www.chartswap.com/.

For additional information, please contact the Compliance Department at 813-628-5728, between the hours of 8:00 am and 4:00 pm Monday through Friday.

Frequently Asked Questions

Please contact AmeriCare for a transportation quote. We’ll help to determine the most appropriate mode of transportation with competitive scheduling and rates. Medical standby service quotes are available as well.

​Call Today: (888) 930-0911

HOW DO I PAY MY BILL?

AmeriCare accepts personal checks, Visa, MasterCard, Discover and American Express. Patients can make payments online, by mail to the remit payment address located on their invoice, or by phone contacting Accounts Receivable Department at 813-628-5750.

AmeriCare offers payment plans to assist patients who are experiencing financial hardship with out-of-pocket ambulance transportation expenses. Please contact our Accounts Receivable Department at 813-628-5750 if you would like to see if you are eligible for payment arrangements.